![]() ![]() As a framework, it is the basis of OTRS::ITSM, an ITIL-compliant IT service management solution. OTRS is a Web-based help desk and ticket system that provides a set of features to help service organisations to manage requests more efficiently. The system is built to allow support, sales, pre-sales, billing, internal IT and help desk functions to react quickly to inbound inquiries. OTRS (Open source Ticket Request System) has features to manage customer telephone calls and e-mails. Help Desk Software has been updated to support PHP 5, but development pace has slowed since mid-2008. Calls can be tracked and searched to enable faster response times. ![]() It is a Web-based system that can accept new calls from your users directly into the system. Help Desk Software (also Freehelpdesk) is feature-rich help desk system designed from the ground up to meet the demands of help desk staff and their users. Written in object-oriented Perl, RT manages tasks like the identification, prioritisation, assignment, resolution and notification for applications including project management, help desk, NOC ticketing, CRM and software development. ![]() ![]() The RT platform has been under development since 1996, and is claimed to be used at thousands of sites around the world. RT is a ticketing system which enables a group of people to manage tasks, issues and requests submitted by a community of users. ![]()
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